Important Information
When you bid with us we shall assume you have read our terms & conditions.
Terms & Conditions
Buyers responsibilities.
Items are sold as per conditions on our website on www.clarksauctionrooms.com. All prospective buyers have to satisfy themselves as to the condition, authenticity & accuracy of any catalogue description prior bidding of any lot. Any dimensions or weights are estimates for guidance only. Photographs of the lots are provided are purely for guidance only & colours cannot be guaranteed.
Buying at our auction.
When buying at our auction in person you will need to register with accounts to obtain a bidding card. We will need your name, address & a contact number. You can also bid via leaving a commission bid. This is when you leave a written bid with us with your details. This can be done via email, phone or in person. Commission bids via email need to be received before 8am on the day of the sale. Other commission bids need to be in prior auction commencement.
If you are successful with a commission bid we will notify you within 24hrs via your contact number or email.
You can also bid via telephone. You will need to give us a telephone number where you can be contacted at & we will call you prior your chosen lot comes up for auction of which we will give you an estimated time of when to expect us.
Naturally items cannot be removed until they are paid for or until the sale ends. An auction assistant will help you with this.
Our buyer premium is 15% however currently excluding VAT for items upto £5000. This premium reduces to 12.5% at £5001 to £50001 & 10% thereafter.
There is an additional 3% charge plus VAT if using live internet bidding facility.
Payments accepted.
We are able to accept cash, bank transfers, debit & credit card payments. We accept Visa, Mastercard & American Express. Visa & Mastercard carry a 2.5% surcharge whilst American Express carries a surcharge of 4%. These are charges that are charged to us by the card companies. Please note you will need to be present to enter your pin number to pay via card although we do take over the phone card payments at our descretion subject to security checks.
We can accept personal cheque/money orders/bankers draft or bank transfers from UK distance buyers only providing the items remain with us until your payment has fully cleared.
We can accept cheque, money orders or bank transfers from overseas buyers but there maybe a banking charge. We do not accept personal cheque on the day of sale or Paypal payments.
BEWARE: From July 27th 2015 failure to settle your account within seven working days WILL result in your account being blocked by us without any exception. This will affect your ability to bid with other salerooms. Any behaviour towards myself or our team deemed hostile or abusive will also result in your account being blocked & any winning bids being cancelled.
Shipping offered.
If you want us to pack & post your lot they will be shipped within 5-7 work days after payment has been received. Please note whilst we will endeavour to ensure items are packed securely & carefully ALL shipping is at buyers own risk & NO enquries will be entered into in the event of loss or damage.
We would recommend Mail Boxes Etc who offer a professional packing service & can fully insure higher value antique items.
How You Conduct Yourself.
Sadly the behaviour of some individuals has not always been acceptable. Displays of poor behaviour & attitude results in an immediate ban from using our saleroom. We at Clarks' have a zero tolerance policy on poor conduct toward any member of our company or people associated with our company. Professional & well mannered grown ups are always welcome. Thank you.